Refund and returns Policy

Effective Date: 12/01/2023

Returns and Exchanges

At Rivera’s Jewelry Store, we strive to ensure your satisfaction with every purchase. To facilitate a smooth return or exchange process, please review the following policy:

Time Frame:
Returns or exchanges must be initiated within 7 days of the date the product is received.
Eligibility for Return/Exchange:
Items must be in their original condition, unworn, and accompanied by the original sales receipt or proof of purchase.
Shipping and Insurance:
Customers are responsible for the cost of shipping and insurance for returned or exchanged items.
Exchanging Items:
The same conditions apply for exchanging products. Store credit will be applied when exchanging items.
Refunds:
Refunds will be issued in the form of the original payment method upon approval of the return.
Non-Returnable Items:
Customized or personalized items cannot be returned unless they arrive damaged or defective.
Process for Returns/Exchanges:
Contact our customer service team at info@riverasjewelrystore.com to initiate the return or exchange process. Provide the order number, item details, and reason for return or exchange.
Inspecting Returned Items:
Upon receipt of the returned item, our team will inspect it to ensure it meets the return/exchange criteria.
Final Approval:
Rivera’s Jewelry Store reserves the right to refuse returns or exchanges that do not meet the outlined conditions.
Contact Information:
For any inquiries or assistance regarding returns or exchanges, please contact us at info@riverasjewelrystore.com.
Rivera’s Jewelry Store reserves the right to update or modify this return policy without prior notice. The terms and conditions outlined herein are applicable to all purchases made at our store.

Thank you for choosing Rivera’s Jewelry Store. We value your continued support and patronage.

Sincerely,
Rivera’s Jewelry 

Return Address: 

PO BOX 1239
Moreno Valley, CA. 92556

info@riverasjewelrystore.com